Privacy Policy

This Privacy Policy describes how SearchFindOrder, a division of LCA Imperial Corp. (“SearchFindOrder,” “we,” “us,” or “our”), collects, uses, discloses, stores, and protects personal information when you visit, browse, create an account, contact us, or make a purchase through www.searchfindorder.com (the “Site”).

By using the Site, you acknowledge that your personal information may be collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect

We collect personal information that you provide directly to us, information collected automatically when you use the Site, and information required to process orders, provide customer support, improve our services, and operate our business.

Device and Browsing Information

When you visit the Site, we may automatically collect information about your device and your interaction with the Site, including:

• Web browser type and version
• IP address
• Time zone
• Cookie information
• Pages, products, or search terms you view
• How you interact with the Site
• Referring website or source
• General location information based on your device or IP address

We collect this information to load the Site correctly, maintain security, improve site performance, understand customer behavior, and optimize the customer experience.

Order Information

When you place or attempt to place an order through the Site, we collect information necessary to process and fulfill your purchase, including:

• Name
• Billing address
• Shipping address
• Email address
• Phone number
• Order details
• Payment and transaction information
• Shipping and delivery information

We use this information to process payments, confirm orders, arrange shipping, provide invoices or order confirmations, screen orders for potential risk or fraud, communicate with you, provide customer support, and fulfill our contract with you.

Payment Information

Payments are processed through third-party payment providers and payment gateways. SearchFindOrder does not directly store full credit card numbers on its own systems. Payment information may be collected and processed by Shopify, payment processors, card networks, banks, PayPal, Shop Pay, Apple Pay, Google Pay, or other payment providers used at checkout.

Customer Support Information

If you contact us for support, we may collect information you provide, including your name, email address, phone number, order number, shipping details, product issue details, photos, videos, messages, and any other information needed to assist you.

We use this information to respond to questions, investigate order issues, process returns or refunds where applicable, resolve delivery concerns, and improve our customer service.

Marketing Information

If you subscribe to our newsletter, SMS messages, promotions, or other marketing communications, we may collect your name, email address, phone number, marketing preferences, consent status, and communication history.

You may unsubscribe from marketing emails or SMS messages at any time by using the unsubscribe instructions included in the message or by contacting us at helpdesk@searchfindorder.com.

How We Use Personal Information

We use personal information for the following purposes:

• To operate and maintain the Site
• To process, confirm, and fulfill orders
• To process payments and prevent fraud
• To arrange shipping and delivery
• To communicate with customers about orders, support requests, returns, refunds, and account matters
• To provide customer support
• To improve products, services, website performance, and customer experience
• To send marketing communications where permitted by law and based on your preferences
• To show relevant advertising or promotional content
• To comply with legal, tax, accounting, security, and regulatory obligations
• To protect the rights, property, safety, and security of SearchFindOrder, customers, and others

Sharing Personal Information

We share personal information with service providers and business partners only where reasonably necessary to operate our business, provide the Site, process transactions, fulfill orders, provide customer support, improve our services, comply with legal obligations, or protect our rights.

Examples of service providers and partners may include:

• Shopify, which powers our online store
• Payment processors and payment gateways
• Shipping carriers and fulfillment partners
• Suppliers and order fulfillment providers
• Customer support tools and communication platforms
• Email, SMS, and marketing service providers
• Analytics and advertising partners
• Fraud prevention and security providers
• Professional advisors, including legal, accounting, tax, and compliance providers

We may also disclose personal information if required to comply with applicable laws, regulations, legal processes, subpoenas, search warrants, court orders, law enforcement requests, or other lawful requests for information. We may also disclose information to protect our rights, enforce our policies, investigate fraud, resolve disputes, or protect the safety and security of SearchFindOrder, customers, or others.

Shopify

Our store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to sell products and services to you. Your information may be stored and processed through Shopify’s systems, databases, applications, and service providers.

You can review Shopify’s privacy practices here:

https://www.shopify.com/legal/privacy

Analytics and Advertising

We may use analytics and advertising tools to help us understand how customers use the Site, improve our services, measure marketing performance, and deliver relevant advertisements.

These tools may collect information about your use of the Site, products viewed, pages visited, purchases, interactions with advertisements, device information, cookies, and similar technologies.

We may use services such as Google Analytics, Meta/Facebook advertising tools, Microsoft/Bing advertising tools, Shopify analytics, or similar platforms.

You can learn more about how Google uses personal information here:

https://policies.google.com/privacy

You can opt out of Google Analytics here:

https://tools.google.com/dlpage/gaoptout

You can also manage advertising preferences through:

• Facebook/Meta Ads Settings: https://www.facebook.com/settings/?tab=ads
• Google Ads Settings: https://www.google.com/settings/ads/anonymous
• Microsoft/Bing Personalized Ads: https://about.ads.microsoft.com/en-us/resources/policies/personalized-ads
• Digital Advertising Alliance Opt-Out Portal: https://optout.aboutads.info/

Cookies and Similar Technologies

A cookie is a small file downloaded to your computer, phone, tablet, or other device when you visit the Site. Cookies help the Site remember your actions and preferences, improve functionality, maintain shopping cart and checkout features, support security, measure performance, and provide analytics and advertising features.

We may use the following types of cookies and similar technologies:

• Functional cookies used to operate the Site, shopping cart, checkout, customer account, and security features.
• Performance and analytics cookies used to understand how visitors use the Site and improve performance.
• Advertising cookies used to measure advertising effectiveness and deliver relevant advertising.
• Social media or content cookies used to support embedded content, sharing features, or social media integrations.

The length of time a cookie remains on your device depends on whether it is a session cookie or persistent cookie. Session cookies expire when you stop browsing. Persistent cookies remain until they expire or are deleted.

You can control and manage cookies through your browser settings. Removing or blocking cookies may affect your user experience and may prevent parts of the Site, including cart or checkout features, from working properly.

For more information about cookies, you may visit:

https://www.allaboutcookies.org

Cookie Preferences and Data Sharing Choices

Depending on your location, you may be able to manage cookie preferences, advertising preferences, or data sharing choices through tools displayed on the Site, your browser settings, or third-party opt-out tools.

If the Site provides a cookie banner, privacy preferences page, or data sharing opt-out page, you may use those tools to manage available privacy choices.

Do Not Track and Global Privacy Control

Some browsers offer “Do Not Track” signals. Because there is no consistent industry standard for responding to “Do Not Track” signals, we may not alter our data collection and usage practices when we detect such a signal.

Some browsers or extensions may also offer Global Privacy Control or similar privacy preference signals. Where legally required and technically supported, we will treat recognized opt-out preference signals as requests to opt out of certain data sharing or targeted advertising activities.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information. These rights may include the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information, subject to legal and operational limitations
• Request a copy of your personal information
• Withdraw consent where processing is based on consent
• Object to certain uses of your personal information
• Opt out of certain marketing communications
• Opt out of certain targeted advertising or data sharing activities where applicable
• File a complaint with a privacy regulator or data protection authority where applicable

To exercise privacy rights, please contact us at helpdesk@searchfindorder.com. We may need to verify your identity before completing certain requests.

Canadian Privacy Rights

SearchFindOrder is based in Canada. Canadian customers may request access to their personal information, ask that inaccurate information be corrected, withdraw consent where applicable, or ask questions about our privacy practices by contacting us at helpdesk@searchfindorder.com.

We collect, use, and disclose personal information only for reasonable business purposes, with consent where required, and subject to applicable Canadian privacy laws.

European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have additional rights under applicable privacy laws, including the right to access, correct, update, delete, restrict, or object to certain processing of your personal information, and the right to data portability.

We may process your personal information based on one or more lawful bases, including:

• Your consent
• Performance of a contract with you
• Compliance with legal obligations
• Our legitimate business interests, where those interests are not overridden by your rights and freedoms

Your personal information may be transferred outside of your country or region, including to Canada, the United States, and other jurisdictions where our service providers operate. These jurisdictions may have privacy laws that differ from those in your location.

United States Privacy Rights

Depending on your state of residence, you may have additional privacy rights, including rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain sales, sharing, targeted advertising, or profiling activities where applicable.

SearchFindOrder does not sell personal information in exchange for money. However, some advertising, analytics, or marketing activities may be considered “sharing,” “targeted advertising,” or “sale” under certain U.S. state privacy laws.

Where applicable, you may submit privacy requests by contacting us at helpdesk@searchfindorder.com or by using any privacy opt-out tool provided on the Site.

Automatic Decision-Making and Fraud Prevention

We do not use customer personal information to make fully automated decisions that have a legal or similarly significant effect on you.

Our service providers, including Shopify and payment or fraud prevention providers, may use limited automated processing to help detect and prevent fraud, identify suspicious transactions, protect accounts, and secure the checkout process.

Retention of Personal Information

We retain personal information for as long as reasonably necessary to provide services, fulfill orders, maintain business records, comply with legal, tax, accounting, security, and regulatory obligations, resolve disputes, prevent fraud, enforce agreements, and operate our business.

When personal information is no longer required, we will delete, anonymize, or securely retain it in accordance with applicable law and our business requirements.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the Internet and no method of electronic storage is completely secure. We cannot guarantee absolute security of personal information.

If you create an account, you are responsible for maintaining the confidentiality of your username, password, and account access credentials.

Children and Minors

The Site is not intended for children. We do not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided personal information to us, please contact us at helpdesk@searchfindorder.com so we can review the matter and take appropriate action.

Third-Party Links

The Site may contain links to third-party websites, apps, services, or platforms that are not operated by SearchFindOrder. We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We recommend reviewing the privacy policies of any third-party websites or services you visit.

Email and SMS Communications

If you subscribe to email or SMS marketing, we may use your contact information to send promotional messages, product updates, cart reminders, or other marketing communications where permitted by law.

You can unsubscribe from marketing emails by using the unsubscribe link included in the email. You can opt out of SMS messages by following the instructions provided in the SMS message, such as replying STOP where supported.

Even if you opt out of marketing communications, we may still send transactional or administrative messages related to orders, shipping, payments, customer support, policy updates, account activity, or legal notices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, service providers, legal requirements, or other operational reasons.

When we update this Privacy Policy, we will revise the “Last Updated” date below. Your continued use of the Site after changes are posted means you acknowledge the updated Privacy Policy.

Contact Information

If you have questions about this Privacy Policy, our privacy practices, your personal information, or if you would like to make a privacy request or complaint, please contact us:

SearchFindOrder
A division of LCA Imperial Corp.
420 Main Street East, Suite 616
Milton, Ontario
L9T 5G3
Canada

Email: helpdesk@searchfindorder.com

Last Updated: May 2026